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Operating Excellence

michael romanies_80
There are three key pillars of business operations from which all other successes are built: accuracy, consistency, and timeliness. Mastering all three can be challenging, but is well worth the time and investment.
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Market and value based pricing - what the market will bear could be higher than you think
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Latest Comments in Operating Excellence posts

Customer satisfaction doesn't need to cost anything extra! Customer satisfaction is really about doing something right the first time for a customer. The real costs lie in having to repeat work and deal with an issue over and over when the task should have been done properly right from the beginning like the AT & T example. (I bet folks calling Boston weren't too happy with 617 though!) If professional buyers could get vendors to do everything right the first time, we would have a lot more time to devote to the core of our jobs instead of dealing with day-to-day issues.
By: Matthew W. Grant on 8/9/06 at 12:00 PM
Area Codes and Inventory Turns
Customer satisfaction is very important for any business. But it costs a lot. Here you gave two examples of AT&T and Netflix. It was interesting to read about AT&T's area code system and how they made it at a cheaper rate. Netflix is another successful company which satisfied a lot of customers but its operational cost was low. Businessmen need to think creatively and differently to improve customer satisfaction without spending beyond their means.
By: Razib Ahmed on 8/5/06 at 12:00 AM
Area Codes and Inventory Turns
These 3-good points have value only when activities have clear definition & transparency on a functional basis where incentives tied to performance drives innovation & growth.
By: Tom Cox on 8/3/06 at 12:00 AM
The 3 Foundations of Operational Excellence
These 3-good points have value only when activities have clear definition & transparency on a functional basis where incentives tied to performance drives innovation & growth.
By: Tom Cox on 8/3/06 at 12:00 AM
The 3 Foundations of Operational Excellence
The 3 are the foundations and guiding principles of successful business in today's world. I so much appreciate the insightful and concise treatment ...
By: ARO on 8/3/06 at 12:00 AM
The 3 Foundations of Operational Excellence
the three foundation are fine and fundamentals too, another very very important aspect is total transparancy, the real force which strongly protects these foundations nice rajendran ...
By: rajendran on 8/2/06 at 12:00 PM
The 3 Foundations of Operational Excellence
informative ...
By: Ameer Ali on 8/2/06 at 12:00 PM
The 3 Foundations of Operational Excellence
informative ...
By: Ameer Ali on 8/2/06 at 12:00 PM
The 3 Foundations of Operational Excellence
It's easy and more informative. Thank you. Keep enriching our knowledge.
By: R.V.Prabhu on 8/2/06 at 12:00 PM
The 3 Foundations of Operational Excellence
I think the tech companies can learn something from your article especially about the marketing of products. I agree with u that consumers want superior technologies also convenience. You gave few examples of the reasons behind success of some of the products and sites. The iPod is the best example. I enjoyed your artile and think it is a good article.
By: Razib Ahmed on 7/29/06 at 12:00 AM
Experience Branding

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