Mortgage Banking

1. The Holy Grail of customer contentment.
Mortgage banking companies must seek total customer satisfaction if they want to succeed in today's marketplace. Recently, I returned a $28 umbrella purchased at Nordstrom.
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2. Implementing workflow automation.
In last month's column we were introduced to a new generation of technology known as "workflow automation." Traditional business process was described as a flow ...
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3. The emotional question of testing.
From a business training standpoint, the most useful way to define a test is to say it is any controlled experience that allows a learner ...
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4. Understanding the overage issue.
Washington regulators are probing the issue of mortgage pricing to explore its potential for causing discriminatory effects. Lenders need to know some basics before deciding ...
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5. Fleet's cross-selling strategy.
Consistently a top-flight mortgage company, Fleet Mortgage is banking on boosting profits by cross-selling to its very large servicing portfolio. A new management team is ...
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6. Benchmarking the business.
Last year was a tough one in the origination business, as a new study clearly shows. The study analyzed performance through four origination channels in ...
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7. Competition at the point of sale.
Real estate agents have always had first crack at recommending a lender to most homebuyers. Many have wondered whether this position at the point of ...
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8. Reexamining 1994.
An annual study of the industry's performance confirmed that 1994 was a difficult year in mortgage banking. Profits at the average firm plummeted to less ...
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9. For better or for worse.
Commercial banks have been rushing to buy up major mortgage banking firms in recent years. These newly created entities may face a rough future, as ...
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10. Team player.
Paul Reid brings management talent, the loyalty of his employees and a competitive fire to the job of president of the Mortgage Bankers Association. Paul ...
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