Minnesota, USA

Many physicians have had the experience of having to explain why the latest press report wasn't quite right - or even outright wrong. A new website is bringing a critical eye to magazine...

" Humm... " said the ad man. " So for the same investment you got the same three qualified employees, but this time you didn't have to interview the ninety-seven deadbeats? That upsets...

When you read the words, "Shamrock Shake" did you get a taste in your mouth? Did a visual pop into your head of a green, frothy, tasty shake from McDonald's? It does for...

When was the last time you went to a customer´s table, asked how everything was, and they actually told you? Exactly. Nobody wants to be the bearer of bad news. It took me...

Last week I found myself driving out of my way (again) to a Borders book store. We have eight Borders book stores in the Twin Cities. The closest one is about a 20...

"It doesn't matter what your height is, it's what's in your heart." Kirby Puckett 1960-2006 If you've been reading this blog for a while you know it's a rare day that I...

Last week our local chamber of commerce had their annual "big event". And it was a very BIG event. Most people who are active in the chamber show up at this event. It's...

"Ordering. One Roasted Asparagus Parmesan. One Halibut with Pepper Salsa. Two Bistro Chicken and Garlic. How´s my Chopped Salmon Salad coming for table 23?" Sounds good doesn´t it. Read on. March is menu...

I was driving down Interstate 35 yesterday about 2 miles south of downtown Minneapolis. As I looked ahead, something caught my eye. It was in the lane to my right and about 3,...

During this time of year the competition for the customer is tougher than at any other period. When your customer count is down, the future may look bleak. But it isn't. It is...

Although many restaurant owners look for culinary school graduates to fill the positions in their kitchens, and college students to handle the front of the house, I always looked for Common Sense University...

With Super Bowl weekend now a part of history, we can look to a busy Valentine's Day weekend. And, if that seems strange since it falls on a Tuesday, don't kid yourself. Valentine's...

According to Time magazine there are 43 quintillion unique Rubik's Cube configurations. That's almost as many napkin folds that have been invented by managers in the restaurant industry. Each year, around this time,...

One of the greatest assets a restaurant owner has are the intangibles acquired throughout a career. Naturally the kitchen equipment, the coolers and walk-ins, the tables and chairs, silverware, trinkets and treasures that...

Eventually that dream came true. He opened a small, 70 seat restaurant on Hennepin Avenue in Minneapolis and became a very popular restaurateur. His place was always packed and it appeared that the...

That card went out to 3000 residents in a small town west of Minneapolis. The reservation book was a testamonial to the promotion. Once everyone who received the card realized that it was...

It may have been the wrong decision, since something as simple as serving sandwiches had already spurned hate mail. Ah, Friday. Probably the best day of the week in the restaurant business. Every...

I read a book last week that thrilled me. It's short, to the point and full of useful information. It gets right to the heart of what you can do to grow your...

We looked these problems in the eye and laughed. This would be fun, we said. A form of romantic frenzy, a couple working together every day from morning till night, ripping down coolers,...