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Hosting hits call centers: ASP and traditional CRM vendors alike are in a race to capture share...

By Myron, David
Publication: CRM Magazine
Date: Tuesday, June 1 2004

The ASP industry is at it again. Except that this time application service providers are building on their success with hosted CRM applications and jockeying for position in the budding computer telephony service provider market, otherwise known as the hosted contact center market.

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The success of hosted customer service providers like RightNow Technologies has piqued the interest of both on-demand CRM vendors like Salesforce.com and traditional licensed software vendors like Siebel Systems.

Siebel wasted no time in becoming

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