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Call Center

Each month, Call Center Magazine keeps its more than 60,000 readers current on the latest products and services that businesses depend on to serve their customers by phone and on-line. The most respected publication in its field, Call Center Magazine illustrates emerging trends and best practices through profiles

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  • VoIP Installation and Vendor Support
    • Voice over Internet Protocol services can make life easier in the small business office. Here are some considerations that will affect the price and your choice of vendor.
  • Agencies Experiment With New Call Center Tech.
    • Agencies Experiment With New Call Center Tech. By Sarah Welt As call center technology rapidly advances, the mega travel management companies are testing and deploying more advanced ......
  • The benefits of distributing the call center.
    • In the olden days, they called them "boiler rooms." Call center employees were hearty (and underpaid) souls who sat in large, unpleasant rooms, spending eight hours a day manually dialing out and reading scripts off index cards. Had Dante lived to see it, he might have reserved a special place ......
  • The Benefits Of Distributing The Call Center
    • In the olden days, they called them "boiler rooms." Call center employees were hearty (and underpaid) souls who sat in large, unpleasant rooms, spending eight hours a day manually dialing out and reading scripts off index cards. Had Dante lived to see it, he might have reserved a special place ......
  • Thursday, September 1
    • IMAGE ILLUSTRATION 1 Registration 7:00 AM - 12:00 PM Continental Breakfast 7:00 AM - 8:00 AM IMAGE ILLUSTRATION 2 Three Concurrent Early Bird Sessions 8:00 AM - 8:45 AM Results from the Test Lab: IP Call Centers Speaker: Edwin Mier, President, Miercom How have call centers evolved in the IP-telephony ......
  • The Dawn Of Call Center 2.0
    • The modern call center industry is about 25 years old, yet it remains on the forefront of customer interactions. Paradoxically, for many years, call centers have not been on the leading edge of technology or foremost in the minds of corporate management. As markets become more competitive, it is essential ......
  • Alpine Access calls on ePath learning to train virtual call center staff.
    • As Alpine Access, Inc., a provider of outsourced call center solutions using home-based agents, continues its pursuit in trying to establish the "Virtual Call Center" as the primary contact center model, it relies on ePath Learning's online technology to train its 3,000 home-based agents. While offshore call centers are growing ......

Blogs

  • Call Center Agent as Home-Based Business?
    • More and more businesses are outsourcing their phone support staff in order to cut costs. They don't always outsource offshore to places like India. Often large companies and even smaller businesses outsource this service to domestic home based agents, known as "call center agents". In this arrangement, the home based ......
  • Call Centers: Those who Wish to Work at Home May Be in Luck Soon
    • Call centers are finding that customer satisfaction overrules the cheap labor that can be found when outsourcing these jobs overseas. In a new move to increase customer satisfaction companies are looking to bring these jobs back home-which is great news for those who wish to work out of the home.
  • After Hours Call Centers Work Well
    • A study published in Pediatrics this week found that the after hours nurse call centers used by many practices are safe and reliable.
  • Short Attention Span Posting
    • "CAM"?? Them, Don´t Scam Them! Tuesday, I attended a customer service training at our in-bound call center. Even if you don´t work in a call center environment, you can use these tips. When a customer states a need, use the CAM system. C = Clarify the question; repeat it ......
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