ICT GROUP Expands Its E-Solutions Product OfferingWith the Addition of Intelligent E-Mail...

LANGHORNE, Pa.--(BUSINESS WIRE)--Sept. 29, 1999--

ICT GROUP, INC. (NASDAQ:ICTG), announced today the expansion of its E-Solutions product offering to include intelligent automated e-mail processing.

Intelligent e-mail, the second service to be added to ICT GROUP's E-Solutions

The fully integrated e-mail processing solution allows for: 1) real-time custom e-mail responses by trained customer sales and service representatives (CSRs); 2) automatic acknowledgement and prioritization of e-mail messages, and 3) automatic response messaging, utilizing key phrases without requiring the intervention of a live operator.

The back-end system used for this service is Internet Message Center (IMC), provided by Mustang Software, Inc. (NASDAQ:MSTG).

John J. Brennan, ICT GROUP's Chairman and CEO, stated, "We are aggressively expanding our E-Solutions product offering to provide clients with real-time, consistently superior customer support for Internet sales and service applications. The intelligent e-mail product, ICT GROUP's second venture in offering E-Solutions that marry the Web to the call center, represents our continued investment in and commitment to an alternative, expanded forum for one to one marketing."

According to Tim Kowalski, ICT GROUP's Chief Information Officer and Senior Vice President of Systems and Technology, "We are building a total E-Solutions package to provide the human touch necessary for the real-time customer service increasingly being demanded by online customers. Automated intelligent e-mail and ICT NET2TEL.com, both fully integrated with ICT GROUP's call centers, provide for a true multi-media contact center capable of servicing requests received via e-mail, the Internet, an inbound 800 telephone number, fax, or even white mail."

Integretel, Inc., a San Jose, CA, based telecom billing solutions company, has chosen to implement intelligent e-mail processing services as an extension of its existing customer care service contract with ICT GROUP.

The same team of highly skilled, dedicated agents handling telephone inquiries for Integretel will also be responding to the billing inquiries mailed from its Web site, www.integretel.com.

Integretel provides billing solutions to the traditional, Internet, wireless, and Next-Gen telecom markets by specializing in local exchange carrier (LEC) billing and collection services for the more than 1,300 LECs in North America, direct convergent billing, and electronic bill presentment and payment (EBPP).

Jim Harrer, Mustang Software's President and CEO, commented, "We are delighted to be working with ICT GROUP to help them expand their E-Solutions offering. As the Internet continues to grow in popularity, businesses need to extend their customer service and support initiatives to include e-mail and Web-based services to remain competitive. By integrating IMC into its E-Solutions package, ICT GROUP can now offer its clients the ability to go beyond the traditional support of product, community, and information, and deliver on the promise of service over the Internet."

Mustang Software delivers creative e-mail management solutions through a combination of the company's innovative products and services, its extensive e-mail management experience and expertise, and alliances with leading companies involved in the technologies that enable Internet commerce.

ICT GROUP, an independent provider of call center teleservices for sales, marketing and customer care, employs nearly 450 professionals in management, sales, systems and operations and approximately 5,000 telephone sales and customer service representatives as well as research interviewers.

The company manages 34 call centers in the U.S., Europe, Canada and Australia from which it supports inbound and outbound calling for domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information media, energy and hospitality industries.

In addition to its corporate staff, ICT GROUP's sales and marketing divisions as well as its market research division are headquartered in Langhorne, PA. ICT GROUP has sales offices in Chicago, IL; Miami, FL; Stamford, CT; Seattle, WA; Amherst, NY; London, England, and Dublin, Ireland.

Existing facilities conducting international operations are located in Miami, FL; Sydney, Australia; Dublin, Ireland; London, England, and in the Canadian provinces of New Brunswick and Nova Scotia.

To learn more about ICT GROUP, visit the company's Web site at www.ictgroup.com. For more information on Mustang, visit its Web site at www.mustang.com. For more information on Integretel, visit its Web site at www.integretel.com.

This press release contains certain forward-looking statements that are subject to risks and uncertainties. Forward-looking statements are preceded by, followed by or include the words "believes," "expects," "estimates," "anticipates," or "plans," or similar expressions.

For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995.

Actual events or results may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those discussed in ICT GROUP's annual report on Form 10-K for the year ended December 31, 1998, and other documents filed by ICT GROUP with the Securities and Exchange Commission.