REPEAT/Quintus' eContact Wins Call CenterSolutions Editor's Choice Award; eContact praised for...

FREMONT, Calif--(BUSINESS WIRE)--June 7, 1999--

Quintus Corporation, the only provider of complete call center solutions, today announced that its eContact suite has received the 1999 Editor's Choice Award from Call Center Solutions, a major industry publication. eContact was recognized

In the article, Call Center Solutions editors noted that "as customer service/sales solutions are growing more complex, so too are automated service systems being developed to not only serve, but also personalize the customer's experience of a Web site."

The award citation explained how Quintus' eContact is designed to unify these multiple customer service tools. eContact "provides a single point of control for all forms of electronic interaction, and through it organizations can apply business rules that are consistent across each electronic channel (voice, e-mail, fax, Web, etc.), enabling the company to personalize service and sales on a massive scale," read Call Center Solutions.

"We are proud that eContact has been awarded the 1999 Editor's Choice Award by Call Center Solutions," said Alan Anderson, CEO of Quintus. "Quintus continues to lead the call center market by providing a unified suite of products that enable businesses to offer superior customer service across all media easily and economically. An honor like the Call Center Solutions award validates that we are providing the tools call centers need to stay ahead of the competition."

In addition to the Call Center Solutions award, eContact was awarded the Best of Call Center '99 by Call Center Product News earlier this month.

About Quintus

Quintus Corporation delivers complete call center solutions that combine consulting services with proven computer telephony integration (CTI) and desktop application software. The company's award-winning products help businesses increase customer loyalty by integrating sales, service and marketing functions across all electronic media. Quintus customers include the "who's who" of corporate America, including 15 of the Fortune 50 companies. In 1997, the company acquired Nabnasset Corporation, based in Acton, Mass. Quintus is privately held and based in Fremont, Calif. For more information about Quintus, call 800/337-8941, email sales@quintus.com, or access the World Wide Web at www.quintus.com.

Note to Editors: Quintus, Nabnasset and CustomerQ are registered trademarks of Quintus Corporation. eContact, CallCenterQ, SalesQ, HelpQ, HRQ, Q2K, QSolutions and WebQ are trademarks of Quintus Corporation. Other registered trademarks and trademarks of and herein are the property of their respective owners.