Informix Receives 1999 Call Center Excellence Award;Informix and Centrobe Inc. Recognized by...

MENLO PARK, Calif.--(BUSINESS WIRE)--Oct. 18, 1999--

Informix(R) Corporation (Nasdaq:IFMX), the technology leader in enterprise database-powered solutions, today announced that they have been awarded the 1999 Award For Call Center Excellence (ACCE) in the Business-to-Business/Outbound

TeleProfessional Magazine bestows this award in 12 different categories to companies that have implemented highly successful, unique or innovative call center applications.

Informix's mission is to help customers Win in the i.Economy(TM) by providing technology that helps enterprises maximize the use of information to gain strategic business advantage, run global businesses and generate additional revenue through analytics and Web channels.

In 1997, Informix signed a five-year contract under which Centrobe Inc., an EDS Company, would manage the company's Lenexa, Kansas telecenter and provide marketing support, lead generation and field sales. Through the combined efforts of Informix and Centrobe, the center transitioned from a reactive inbound marketing and sales support focus to a proactive lead generation and selling focus.

In addition, the relationship has improved the number and quality of customer contacts made through the center and increased top-line revenue.

"Informix is committed to delivering outstanding products and services to our customers through the most efficient and appropriate channels," said Jim Marshall, vice president North American field marketing and business development. "Our focused relationship with Centrobe allows us to bring our industry leading technology to a broader base of customers."

"The alignment of our goals in the telebusiness center has been key to ensuring our mutual success," said Lupitta Knittel, Centrobe director of Informix telebusiness center.

Complete coverage of the 1999 Award For Call Center Excellence (ACCE) is featured in the August issue of TeleProfessional Magazine and at www.teleprofessional.com.

TeleProfessional is a magazine written for call center professionals and executives. The publication aims to inform the teleprofessional of new and evolving call center strategies, tactics, and developing call center technologies, and to provide a better understanding of call center applications.

Articles include industry features, case studies, profiles, and product features. Computer telephone integration (CTI), as well as industry hardware and software, are covered in the publication.

About EDS

EDS, a leader in the global information technology services industry for more than 35 years, delivers management consulting, electronic business solutions, and systems and technology expertise to improve the performance of more than 9,000 business and government clients in about 50 countries. EDS reported revenues of $16.9 billion in 1998. The company's stock is traded on the New York Stock Exchange (NYSE:EDS) and the London Stock Exchange. Visit EDS via the Internet at http://www.eds.com.

About Informix

Informix Corporation, based in Menlo Park, provides innovative database solutions that assist the world's major corporations to attain competitive advantage. Informix is widely recognized as the technology leader for corporate computing environments ranging from small workgroups to very large parallel processing applications.

Informix's database server, application development tools, superior customer service, and strong partnerships enable the company to be at the forefront of major information technology solution areas including data warehousing, high performance OLTP, and Web/e-commerce. For more information, contact the sales office nearest you or visit Informix's Web site a www.informix.com.

Note to Editors: The following are trademarks of Informix Corporation or its affiliates, one or more of which may be registered in the U.S. or other jurisdictions: Informix(R) and Win in the i.Economy(TM).

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