HOUSTON -- INX Inc., (NASDAQ:INXI) (News) announced today that it has begun deployment of the wireless mesh mobility component of a unified communications solution for Subaru of New England.
As the franchise ownership for all Subaru dealerships in New England, Subaru of New England desired a communications solution that would dramatically improve customer service for its client base across multiple dealerships in the South Boston area. Subaru of New England selected INX to design and deploy a unified communications solution that would enhance the customer experience by leveraging customer service oriented applications and capabilities made possible by unified communications technologies.
INX began the project in 2007 by migrating Subaru of New England's existing PBX technology to a Cisco Systems-based unified communications solution including over 700 Cisco IP Phones at five dealerships and the Subaru of New England corporate office. The solution utilizes Cisco Call Manager, Cisco Unity unified messaging, Cisco Call Center Mobility, Call Recording as well as Cisco Unified Applications Environment, an advanced development tool that Subaru of New England will leverage to provide automatic notification to customers when service tickets are completed. Subaru of New England further extends the unified communications capability with the deployment of a wireless mesh solution begun early in 2008 that provides increased indoor and outdoor mobility at the dealerships, allowing Subaru of New England's representatives to be in contact wherever they are at any of the dealerships. The overall solution will also serve to enhance the more than 150 websites that Subaru of New England designs, develops, and hosts locally in its data center. The total solution is expected to be completely deployed by the end of February.
Howard Eddy, Chief Information Officer for Subaru of New England stated, "The automotive retail sales business is extremely competitive. One means of staying ahead of the competition is the effective employment of technology. In this particular case, a wireless network allows all of our retail employees to be able to answer the all-important customer phone call - whether it's an inquiry on purchasing a car, ordering a part, or scheduling a service appointment - no matter where the employee happens to be on the dealership lot. With advanced technology, our retails stores are always one-step ahead of the competition."
Dana Zahka, Northeast Regional Vice President for INX commented, "INX, focused on bridging the gap between business and technology, is honored to be recognized by Howard Eddy as the partner of choice. Howard Eddy, a true visionary in every sense of the word, empowered us to assist him in increasing Subaru of New England's competitive advantage through business technology solutions that improve productivity, reliability and profitability. Subaru of New England is the leader in their industry and it has been a privilege to work with them on this momentous project."
About Subaru of New England:
Subaru of New England, Inc. is the authorized distributor for Subaru products in the six state New England area. SNE franchises independent businesses that establish and operate Subaru dealerships throughout the New England region. As one of the most highly respected automotive distributors in the Northeast, SNE supplies Subaru vehicles and parts to almost 60 dealerships. Subaru of New England is owned by Ernie Boch Jr. whose Toyota dealership is ranked as number two dealer in the USA and whose Honda dealership is ranked as number one dealer in the world.
For more information visit http://www.sne1.com/
About INX:
INX Inc. (NASDAQ:INXI - News) is a publicly traded network infrastructure professional services firm delivering best-of-class "Business Ready Networks" to enterprise organizations. INX offers a full suite of Advanced Technology solutions that support the entire life-cycle of IP Communications systems. We design, implement and support the IP network infrastructure for enterprise organizations including routing and switching, IP Telephony, messaging, wireless, network storage and security. Operating in a highly focused manner provides a level of expertise that enables us to better compete in the markets we serve. Our customers for enterprise-level Cisco-centric advanced technology solutions include large enterprise organizations such as corporations, public schools as well as federal, state and local governmental agencies. Because we have significant experience implementing and supporting the critical technology building blocks of IP Telephony systems and other IP Communications advanced technology solutions for enterprises, we believe we are well positioned to deliver superior solutions and services to our customers. Additional information about INX can be found on the Web at www.inxi.com.
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