MagRabbit.com Advances, Expands Customer Service withNetX3 Technology.

Business Editors & High-Tech/Medical Writers

AUSTIN, Texas--(BUSINESS WIRE)--Aug. 22, 2000

New Customer Care Technology Helps MagRabbit.com

Surpass Current, Future Client Needs

by Expanding Personalized, Accurate Service to Internet

MagRabbit.com,

a leading provider of e-business fulfillment and customer care services, today announced a strategic alliance with NetX3, a leading application service provider (ASP) focused on e-care. The partnership enhances and expands the already technologically advanced e-customer care services MagRabbit.com currently provides.

As part of the agreement, MagRabbit.com has incorporated the NetX3 next generation customer contact center suite of software, including: live chat, voice over IP (VOIP), Web page collaboration, remote operation, automatic message distribution and push technology. The updated technology allows MagRabbit.com to provide customer care services, such as answering inquiries, handling billing and taking orders, via the Internet in real-time with a live customer service agent.

"This technology is key to MagRabbit.com continuing and enhancing its record of excellent customer care for our clients," said Bob Martin, vice president of Sales and Marketing, MagRabbit.com. "The NetX3 tools allow MagRabbit.com to continue as a leader in this industry and improve the service we provide to our clients by offering more ways for clients to interact with their customers. With the abundance of business taking place of the Web, MagRbbit.com knows it's necessary to let customers take care of more of their business online, with the same personalized service they would get over the phone or in person."

pVoice(TM), NetX3's dynamic Web-based customer contact management suite is integrated in MagRabbit.com customer care services to allow clients all the traditional communications found at a telephone call center, in addition to chat, e-mail, Web page collaboration, voice and video over IP. This sophisticated, yet streamlined software suite allows MagRabbit.com to leverage its knowledge base and ensure customer care is handled accurately and personally.

MagRabbit.com chose to partner with NetX3 and their hosted e-care suite, because of the suite's ability to mediate customer service across any platform, even via the traditional telephone. MagRabbit.com client and customer service agents will not be confined to any particular location, due to, pVoice's status as a hosted application, which allows the company to continue growing at its current fast and steady pace. pVoice is a scalable application that is adaptable for all of MagRabbit.com clients, from small dot.coms to vast enterprises and leading computer manufacturers.

About MagRabbit.com

MagRabbit.com is a virtual back office that specializes in e-commerce fulfillment and e-customer care. They physically operate warehouses, manage customer contact center personnel, and process orders to allow our clients to deliver fantastic customer service while growing at phenomenal rates. MagRabbit.com has the systems, technology, and 10 years of domain expertise to deliver exceptionally high levels of quality and accuracy in e-commerce fulfillment and e-customer care. Companies like Dell Computer, IBM, Motorola, AllProTraining.com, and 3Ware.com trust MagRabbit.com for their mission critical e-commerce fulfillment needs.

About NetX3.com

NetX3.com is an Austin Texas based Application Service Provider (ASP). Pvoice is NetX3's solution for the e-care industry. Pvoice is a dynamic, web-based customer contact management suite that integrates traditional call center communications with online activates. With Pvoice customers get the hassle-free, real-time service that they demand and e-commerce businesses get the technology, services, and support they need to one up the competition. Businesses lease rather then buy this affordable application, freeing up dollars and employees that build a business not overhead. For further information please visit www.netx3.com or contact a NetX3.com sales associate at www.sales@netx3.com