Capture the Call With Digital Techniques' InstantReplay -- Instant Replay Preserves Calls as...

Business Editors & High-Tech Writers

ALLEN, Texas--(BUSINESS WIRE)--April 28, 2000

Digital Techniques, Inc. (DTI), has announced the availability of Instant Replay, a desktop application that records conversations from any phone and saves them as compressed sound files on

Instant Replay software gives users the ability to name recorded call files and then drag-and-drop them into user-created folders. Files can be stored on a local hard drive or network server. During replay, the individual can pause, bookmark segments and add descriptive text notes.

Recorded call files can be e-mailed to and replayed by any sound-equipped computer. One click activates the user's e-mail client (Outlook, Netscape Messenger, Lotus Notes and others) and attaches the file to a new outgoing message.

Instant Replay converts proprietary digital signals from the switch into an analog signal a PC sound card can use. A buyer chooses the Instant Replay model compatible with one of a variety of PBX switch types. The software also works with non-matching PBX switches or analog phones using a handset tap.

Users with a digital PBX can set Instant Replay to record all calls automatically. They can choose to have the software's main screen appear in the forefront each time a call is initiated or have everything recorded invisibly, in the background. Instant Replay can save all calls to disk or conserve storage space by overwriting files after a user-determined number have been recorded.

DTI president Ross LaBarbera outlined some of the potential applications for Instant Replay. "We believe this product will be valuable for verifying transactions like sales orders and insurance claims and sharing those call files across corporate networks. Instant Replay functions as an inexpensive monitoring solution for training and evaluating agents in small call centers. It can be a security device, preserving malicious calls made to schools, businesses or other institutions.

"The e-mail component makes it ideal for voice mail sharing," he said. "It can be used to capture conference calls and then e-mail content to absentees."

Gene Wong of Canadian Communication Products (CCP), a major DTI distributor, liked the sharing component as well. He described Instant Replay as "a simple, cost-effective recording solution...great for forwarding voice mail messages between offices with separate voice mail systems."

DTI has manufactured PBX and key system enhancement products for Nortel Networks and other PBX manufacturers since 1987. The company specializes in protocol conversion for recording, digital set emulation, PC-based operator consoles and LED readerboards for call centers. For more information, go to www.digitaltechniques.com or call 888/375-1676.