Siemens Announces HiPath ProCenter Office Contact Center Solution; Full-Featured, Multimedia...

Business Editors/High Tech Writers

CHICAGO--(BUSINESS WIRE)--July 31, 2001

ICCM--Siemens Enterprise Networks LLC, a subsidiary of Siemens AG (NYSE:SI) and a leading provider of converged voice and data solutions, today announced at the International Call Center Management Conference and

Expo (ICCM) the latest addition to its HiPath ProCenter(TM) portfolio: the HiPath ProCenter Office contact center solution. Developed for contact centers with up to 64 agents that require multimedia solutions (voice, fax, e-mail), the HiPath ProCenter Office contact center package was designed with ease of implementation and affordability in mind. It is a package designed specially for the small and medium enterprise (SME) market and provides much of the advanced contact center functionality that was previously available only to large contact centers.

The HiPath ProCenter Office package supports multimedia skills-based routing across a single site or over a network. It runs on the Hicom(R) 150 H IP communications system and can be networked via the HiPath AllServe 150 application, Siemens IP solution for SMEs. HiPath AllServe 150 allows up to four Hicom 150 H systems to be networked over IP and operate as a single system, providing enhanced capabilities for the small office/branch office environment while eliminating the need for separate voice and data networks.

Siemens' strategy is to address the needs of the rapidly growing SME market by offering affordable, corporate-class solutions that allow businesses to migrate to IP at their own pace. HiPath ProCenter Office and AllServe 150 are two key products supporting this strategy.

"Siemens allows businesses to install IP today affordably and reliably with the features they've come to expect from the circuit-switched world," said Mark Straton, Vice President Global Marketing, Siemens Enterprise Networks. "With the HiPath AllServe 150 package, featuring HiPath ProCenter Office, we target the needs of small and medium enterprises, one of the fastest-growing segments of the contact center market," he added.

HiPath ProCenter Office will be demonstrated at Siemens' ICCM booth, No. 809.

About the HiPath ProCenter Office contact center solution

-- Skills-based routing for all voice, e-mail, and fax

-- 64 agents (50 with optiset E display phones)

-- 8 supervisors

-- CTI enabled (Trayphone) clients

-- Outbound capabilities

-- Wall displays

-- Real-time reporting

-- Availability: October 2001

Features of the HiPath AllServe 150 include:

-- Applications such as skills-based contact center, unified

messaging and personal call management for stand-alone

communication platforms as well as for distributed systems that

are networked via IP

-- Centralized administration of all connected communication

platforms and applications for up to four systems

-- LAN-based telephony applications such as VoIP using optiClient 130

-- Support for all Hicom functions for IP clients

-- Support for optiPoint 400 Standard telephone

-- Central, master attendant console including "busy indicator" for

all network subscribers (with Hicom Attendant P function)

-- Centralized call accounting (CDR)

-- Individual call handling configurable via web browser

-- Standards-based solution

About Siemens HiPath enterprise convergence architecture

HiPath enterprise convergence architecture from Siemens allows companies to implement new convergence technologies in voice and data infrastructures in line with their specific requirements, while protecting existing capital investments. A comprehensive portfolio of new IP communication solutions is already available. Siemens can deliver industry-leading, advanced applications, including those within the HiPath ProCenter product-customer interaction and HiPath MobileOffice messaging and mobility portfolios of solutions, across both circuit-switched and IP platforms. Further information on HiPath products can be found at http://www.hipath.com.

About Siemens

Based in Boca Raton, Fla., Siemens Information and Communication Networks, Inc., with its subsidiaries Siemens Carrier Networks LLC, Siemens Enterprise Networks LLC and Optisphere(TM) Networks Inc., is a leading provider of integrated voice and data networks and solutions for enterprises, carriers and service providers.

Siemens AG, headquartered in Berlin and Munich, Germany, is a leading global electrical engineering and electronics company, employing over 464,000 people in 193 countries, with sales in excess of $73 billion worldwide in fiscal 2000.

The United States is the largest market for Siemens globally. In the U.S., Siemens employs more than 85,000 employees and achieved sales of more than $16.2 billion in fiscal 2000. Siemens' U.S. businesses are leaders in the information and communication, healthcare, energy, industry, financial services, transportation and lighting sectors.

NOTE: Hicom and ProCenter are registered trademarks. HiPath and optiPoint are trademarks of Siemens. All other company, brand, product, and service names are trademarks or registered trademarks of their respective holders.

This release contains forward-looking statements based on beliefs of Siemens' management. The words "anticipate," "believe," "estimate," "forecast," "expect," "intend," "plan," "should," and "project" are used to identify forward-looking statements. Such statements reflect the company's current views with respect to future events and are subject to risks and uncertainties. Many factors could cause the actual results to be materially different, including, among others, changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products, lack of acceptance of new products or services and changes in business strategy. Actual results may vary materially from those projected here. Siemens does not intend or assume any obligation to update these forward-looking statements.