Business Editors & Technology Writers
ICCM 2002
CHICAGO--(BUSINESS WIRE)--July 29, 2002
Advanstar's International Call Center Management (ICCM) Conference and Expo starts runs this week, July 29 through August 1, at the Lakeside Center at McCormick Place in Chicago.
For additional information about ICCM 2002, go to the event's Web site at http://www.iccm.com/home.asp.
Listed below are profiles from ICCM exhibitors. Additional exhibitor news releases, advisories and press kits are available at the ICCM online news center. To access the ICCM news center go to: http://www.iccm.com/home_intro.asp?ParentID=4.
Business Wire and Virtual Press Office are the official news services for ICCM 2002.
Company: ACAPEL Booth: 813B Media Contact: Jason Semerad Investor Relations Contact: Ron S. Gill Phone: 408-441-8811 E-mail: information@acapel.com Company URL: www.acapel.com Product description: ACAPEL Voice Over IP (VoIP) software offers high-quality voice, personalized data / file push and co-browsing capabilities, enabling immediate voice / data integrated Web support. KISARA is a pure software solution that has significantly reduced latency and does not depend on specific hardware or a dedicated high-speed backbone. Company description: ACAPEL empowers businesses to improve the effectiveness and efficiency of their CRM/Call Center and Corporate applications through the use of superb quality Internet voice and real-time collaboration technology. ACAPEL is the U.S.-based technology arm of Softfront, Japan's leading VoIP software provider whose clients include Sony, Sharp, Fujitsu, NEC and others. Company: AG Communication Systems, a Subsidiary of Lucent Technologies Booth: 724 Media Contact: James Matney Phone: 623-582-7000 E-mail: matneyj@agcs.com Company URL: www.agcs.com Product description: ClientCare Contact Center DE economically transforms Centrex telephone systems at small and medium-sized businesses into sophisticated contact centers. It allows Centrex subscribers to cost-effectively manage their customer contacts with many of the professional sales and service capabilities traditionally associated with much larger companies through a switch-independent, network-based application. With ClientCare, enterprise customers get inbound call handling and routing that can be blended with sophisticated
