Syntellect's Vista IMR Now Supports VoiceXML.

Business Editors & High-Tech Writers

PHOENIX--(BUSINESS WIRE)--July 25, 2002

Syntellect Inc. (NASDAQ:SYNL), a global leader in speech-enabled self-service software solutions and hosted services, today announced the general availability of Vista IMR 4.0, the newest version

Tony Carollo, chairman and CEO of Syntellect, characterized release 4.0 as a milestone in the evolution of Vista IMR, the company's open standards-based voice processing software platform.

"It is a significantly enhanced product that has, we believe, the potential to dramatically reduce contact center operating costs," said Carollo.

"In addition to supporting interactive touchtone and speech-enabled applications written in Java(TM)," added Carollo, "Vista IMR 4.0 also accommodates new applications written in VoiceXML -- all on the same platform, facilitating the deployment of integrated Web and voice self-service applications. And because HTML and VoiceXML back-end integration can be shared -- eliminating the need to integrate back-ends once for a company's Web site, and again for its IVR -- release 4.0 offers an IT staff the ability to deliver integrated Web and voice self-service applications faster, more easily and more cost-effectively than has been possible to date."

Release 4.0 -- which has been validated with Siebel eBusiness Applications, including Call Center, eCommunications, eEnergy, eFinance and ePharma -- also supports Microsoft's Windows 2000(R) operating system, new core speech recognition engines from Nuance 8.0 and Philips Speech Processing (SpeechPearl 2000(R)), integrated text-to-speech sub-systems from ScanSoft and Fonix, and provides overall core product enhancements in the areas of CTI and ACD control with improved reporting and system management.

Available in both on-premise and hosted configurations, release 4.0 will be provided to all new Vista IMR customers and is available as an upgrade to existing customers.

About Syntellect Inc.

Founded in 1984, Syntellect has sold more than 7,000 interactive voice response systems in 55 countries. Vista IMR, the company's fourth-generation voice processing software platform, is the only open, standards-based, software platform that runs on servers utilizing Microsoft's Windows NT and 2000(R) operating systems and supports custom industry- and company-specific applications written in the Java and VoiceXML programming languages. Syntellect is a leader in speech recognition-based self-service solutions, having delivered over 70 enterprise-class implementations.

Syntellect solutions give customers, employees, suppliers and partners real-time access to business information, self-service applications and online transactions wherever they reside via phone, fax, e-mail or the Web. Designed to be deployed on a customer's premises, within Syntellect's hosted service facility, or a combination of both, Syntellect's technology and systems integration expertise help enterprises take advantage of solutions that increase customer satisfaction, deliver incremental revenue, reduce costs, and enhance employee productivity. For solutions that talk, talk to Syntellect. Call us in the U.S. at 1.800.788.9733, or in the U.K., +44 (0) 1628 897500, or visit us on the Web at www.syntellect.com.

This news release contains forward-looking statements based on current expectations, forecasts and assumptions that involve risks and uncertainties that could cause actual outcomes and results to differ materially. Factors that could cause or contribute to such differences include, but are not limited to, technological or market changes that affect the use of telecommunications or interactive media response technology, dependence on maintaining and improving current products and services and developing new products and services, the loss of licenses for technology embedded in our products, the loss of key personnel and the inability to attract additional skilled personnel, and other additional cautionary factors discussed in our most recent Annual Report on Form 10-K and other filings with the United States Securities and Exchange Commission. We assume no obligation to update any forward-looking statements.