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Pineville, N.C., Answering Service Workers Brave Snow Traffic, Extra Work.

By Leigh Dyer, The Charlotte Observer, N.C. Knight Ridder/Tribune Business News

Feb. 28--Donna Rausch shoveled her driveway in Fort Mill Thursday night because she had no choice but to get to work on Friday. Then it snowed six inches overnight, and she was back out shoveling again Friday morning. Still, her car got stuck -- so she took her husband's.

She's not a doctor or police officer or one of the other professions who earn the spotlight by working when the roads get dangerous.

She's director of operations at CTI Services Group, a call ce

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