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Whether they're in-house or outsourced, call centers are no longer expensive, complex solutions.
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Call centers offer a variety of services that can help small businesses offer quality customer service interactions.
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Be sure to research hardware, software, and the network.
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Expense and the size of your staff are major factors in helping you decide.
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Getting help with calls may benefit your business seasonally, or all the time.
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At the same time that voice and data networks have converged, specialized call-center capabilities have been integrated as...
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Byline: Linda Whitney WORKING in a call centre used to be considered a dead-end job - but not...
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Coveo, a provider of enterprise search technology and information access solutions, announced the launch of a new customer...
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A new call center in downtown Charleston could employ more than 200 workers by the middle of next...
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Oct. 21--CHARLESTON, W.Va. -- A new call center in downtown Charleston could employ more than 200 workers by...
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Oct. 29-- Time Warner Cable will close its call center in Waco, eliminating 45 local jobs. Spokeswoman Stacy...
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Oct. 31--One of Greeley's call centers will close by the end of March, putting 127 employees out of...
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METRO AREA Tualatin call center is hiring 100 people Affiliated Computer Services, a Dallas, Texas-based operator of call...
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Oct. 21--CHARLESTON, W.Va. -- A Pennsylvania company plans to open a call center in downtown Charleston that would...
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A Pennsylvania company plans to open a call center in downtown Charleston that would bring 165 jobs to...
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Consolidate phone, e-mail, and Web communication.
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Oct. 22--CHARLESTON, W.Va. -- A new Mountaineer Gas Company customer service center in downtown Charleston is set to...
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Oct. 22--A London man has been arrested after he allegedly called in a bomb threat that led to...
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Nexidia, a provider of audio search and speech analytics solutions, announced it has introduced Nexidia ESI-Monitor, a solution...
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Industry Associations
Industry Associations
International Call Center Benchmarking Consortium
Corporations that manage call centers. Promotes the use of benchmarking, wherein businesses compare their processes with those of their competitors, as a means of improving corporate efficiency and profitability. Facilitates ...
Members: 4,000
Founded: 1997
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