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Hurricane Katrina and Public Relations

Jeremy Pepper
By Jeremy Pepper
Tuesday, September 6 2005

During times of crises - such as 9/11, the recent Tsunami or Hurricane Katrina - the desire to do something weighs heavily on both people and corporations.

And, yes, your company should do good. It should help out in any way that it can, as every little bit helps out.

But, that has to be tempered with the desire to go out and promote the company's philanthropy. Not every charitable action a company takes needs to be promoted, but it can be kept quiet. And, not every catastophre lends itself to a company's product, so you need to think what you can do that can help out.Right now, post-Hurricane Katrina, many people are in need. And, everyone from corporate America to the individuals wants to help the people in Lousiana, Mississippi and other Gulf states that were hit by the storm.

But, let's remember that people have lost their lives and their homes, and pretty much almost everything they have. The fact is that natural disasters should not be used for public relations purposes. Yes, your company wants to highlight that it is being charitable, but is there a need to send out a press release touting the amount of money you are giving, or a blog post? Or a press release about make-up kits that you are sending victims - because, do victims need make-up, or do they need food and clothing?

The desire to promote the good you are doing is great, but at times, it is better to work in the background, and do good for good's sake. This is one of those times - do good, don't publicize.

Update: The ASU-LSU college football game has been moved to Tempe, where the 'Devils play. I called up to find out if there were tickets being given to the 1000 evacuees that are in Phoenix. I spoke to a person at the stadium, and was told that corporate sponsors had already donated tickets for the people from New Orleans to see the game, but that they didn't want to go out and toot their own horn about it. That's what I mean - being classy, doing the right thing, but realizing you don't need to go out and toot your own horn. Kudos to ASU for doing the nice and right thing, and not having to go out and PR it.

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The crisis situation occurring in New Orleans has touched many people, and has encouraged us to contribute in some way. I agree with you that it is not the time to be promoting yourself or your organization. It seems like everywhere you look there is someone or some company that has added themselves to the relief effort, or has placed a donation section on their website. It seems like an honorable gesture, but how do you know it's not self-promotion?

We were actually talking about this in class the other day and had a group discussion on the issue. I didn't realize that companies were using this disaster as an opportunity to promote their product. It honestly didn't cross my mind that people would think of themselves at a time like this. Then there are those celebrities who have come into the picture and made their participation known. I think it's absurd for someone to brag or publicize the amount of money they have raised or donated to the cause.

The relief effort will be continuing in New Orleans and other places affected by Hurricane Katrina. I think your example of the ASU-LSU football game was a great case of classy PR. Hopefully others will follow their lead and continue to practice honorable PR during this time.
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Hurricane Katrina and Public Relations
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Hurricane Katrina and Public Relations
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