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What is the State of Customer Service Today? You Tell Us!

Monday, January 14 2008
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"Everybody talks about the weather, but nobody does anything about it."

-Mark Twain

Customer service is a lot like the weather. We all love to talk about it. But I'm often left wondering what gets done about it. It never seems to get much better overall.

Or is it just me?

This year, we're going to find out. My company has begun a regular survey to see what people think about customer service. We call it the State of Customer Service survey. And YOU can participate! Tell the world what you think about the current state of customer service. It's fast, it's easy and it's completely anonymous.

Just click here to get started.

(The survey is short - only 7 questions. It takes about 1-2 minutes to complete.)

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Latest Comments in What is the State of Customer Service Today? You Tell Us! posts

There is one thing about customer service I have noticed over the years. Customers often emphasize the 'accepted motto' that the customer is always right, when it comes to customer support. However, I do not believe this is the case in every situation. Sometimes, I think customers use this attitude to their advantage and some times try to bribe business owners based on this philosophy to do things they would not otherwise do. Am I completely disillusioned about this?
By: Sindhney on 1/21/08 at 11:51 AM
What is the State of Customer Service Today? You Tell Us!
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