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The case of the roundness gage that had fallen from grace.

By Teegarden, Jack
Publication: Quality In Manufacturing
Date: Saturday, September 1 2001

I had driven nearly 100 miles in traffic to get to Job Shop International's transmission parts plant. It was close to noon and I was getting hungry.

Jerry Harris, JSI's production supervisor came out to get me and marched me briskly back to the gage lab. Almost in the center of this large climate-controlled room was the offending instrument. The PC-driven roundness gage--not long ago the pride and joy of the department--was now under a cloud of deep suspicion.

Harris spoke with studied politeness and clarity, obviously restraining himself. "We've got a serio

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