- Nanmac Corp., a supplier of thermocouples, has opened
a sales, engineering and support center in Shanghai,
China.
Nanmac Corp., a supplier of thermocouples, has opened a sales, engineering and support center in Shanghai, China. According to Nanmac, the company has been selling into China for about a decade, and this center will help it to more effectively serve the growing customer base of the area. Currently ......
- PPG Aerospace expands aircraft cockpit window overhaul
and repair operations in China.
AIRLINE INDUSTRY INFORMATION-(C)1997-2007 M2 COMMUNICATIONS LTD PPG Industries (NYSE:PPG), a supplier of paints, coatings, chemicals, optical products, specialty materials, glass and fibre glass, announced on Wednesday (12 September) that the company's aerospace transparencies business will expand its aircraft cockpit window overhaul and repair capabilities with a new operation in ......
- www.tmcnet.com/1458.1: customer service getting worse,Accenture finds.
A recently released study by Accenture found that companies "are not keeping pace with consumers' rising expectations for service, especially in emerging economies." The report, "Customer Satisfaction in the Multi-Polar World: Accenture 2007 Global Customer Service Satisfaction Survey Report," the third in a series of annual studies designed to examine ......
- Industry Watch
Eugene, Ore. — Papé Machinery Inc. has acquired the assets of East County Machine, a complete machine shop and heavy equipment repair facility located at 426 South Fleet St. in Montesano, Wash. The acquisition became effective June 2. "We're committed to serving customers in the Washington market, and this acquisition ......
- Catering to customer demand
Adept Technology makes industrial robots, but its business revolves around customer service, which explains policies like its pledge to resolve any problems with its robots within 24 hours. "If one of our products fails, the customer's production line stops," says Robert Bucher, CEO of the Livermore, Calif.-based company. "We have ......
- Use, Honor Your Best Resources
One of the keys to providing exceptional customer service is creating a work environment that fosters a low rate of employee turnover. Staff members who have been on the job for years better understand customers and their needs, while repeat guests feel a sense of comfort and security when they ......
- Doron Simon, Tower Semiconductor USA President
Doron Simon has been president of Tower Semiconductor USA since April 2001, and has served in various capacities, including director of customer service, director of planning and turnkey operations, and director of worldwide sales operations, since 1993. Prior to then, Simon was production control manager for National Semiconductor in Migdal ......