Keeping claim professionals.

In his February article, "Attracting and Retaining Good workers in Claims, "Jones addressed finding and hiring talented professionals to staff claim departments. In this month's follow-up, he tackles the subject of keeping good employees once you have found them.

Attracting and retaining good workers was the highest rated issue for claim executives who responded to a nationwide survey. There was not even a close second. Reasons cited for the prominence of this issue were a dwindling supply of trained adjusters, an aging adjuster workforce, the increasing complexity of