Small Business Resources, Business Advice and Forms from AllBusiness.com

Patriot act: learn to deal with offshore outsourcing.(Career Advisor)

By Millard, Elizabeth
Publication: Computer User
Date: Wednesday, October 1 2003

Q: I used to be a help-desk star, but now I'm just another unemployed techie who is trying to stifle bad feelings about India. A few months ago, I was laid off because my company decided to send most of the work to Bangalore. My manager, who was also let go, told me that people who called our support line would be transferred to India and wouldn't even realize it. I'm not usually a xenophobic person, but after weeks of pounding the pavement and finding that this is a tactic being done by many other companies in my area, I'm feeling pretty grouchy about the whole trend. Is there so

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