ROCKLEDGE, Fla.--(BUSINESS WIRE)--Aug. 9, 1999--

Additional High-End Info Business from

Major Telecommunications Company Drives Need

for Additional Call Center Agents

Excell Agent Services, one of the leading providers of call center outsourcing for the national directory assistance market, announced an aggressive recruitment campaign to increase its Rockledge area call center staff in response to increased call volume generated by a major telecommunications client's high-end directory information service.

Excell's Rockledge call center will hire nearly 475 new agents over the next two months, part of over 1,200 being hired nationwide, to meet the continuing service requirements of this leading provider's high-end directory information service. While specific numbers are confidential, Excell expects continued sustained growth in call volumes associated with the growth of this provider's service along with increased call volume from additional telecommunications companies. Jobs will be spread throughout the scope of Excell's operations. In addition to Rockledge, positions will be available at the company's Arizona and New Mexico call centers.

"We are actively recruiting employees who can help us meet the ongoing service requirements this opportunity has created," said Gilbert E. Mauk, President of Excell Agent Services. "In addition to supporting the increase in this telecommunications company's business, we are increasing our agent coverage in anticipation of handling our one billionth customer call." The positions available represent a tremendous career opportunity for interested candidates. More than half of the company's current service managers started at the company as call center operators and more than 60 percent of Excell's center directors were promoted internally."

Excell offers new employees positions with growth potential. Excell offers competitive wages with incentive programs to increase agent earnings potential. Excell's call centers typically employ a mix of 30 percent part-time and 70 percent full-time employees. As a result, recruitment efforts are targeting both full and part time employees.

"As a young dynamic Company, on the edge of the 21st century, Excell provides its employees the opportunity to refine their experience leading to professional growth in telecommunications," said Chris Barry, center director of the Rockledge call center in Florida.

Excell Agent Services is a major employer in the Las Cruces area and a valuable asset to the local community. It offers employees a competitive wage and complete benefits package with opportunities for advancement.

Prospective new hires are screened according to three tests covering typing, spelling and listening skills. Additionally, Excell looks for candidates who exhibit a professional manner and well-developed verbal communication skills. Prospects will also be team players and have the ability to work independently. Ultimately, the focus is on efficient and friendly service.

About Excell Agent Services

Excell Agent Services, L.L.C., headquartered in Tempe, Ariz., handles directory assistance and other operator assisted calls for major long distance companies in the United States. It currently owns and operates call centers in Phoenix, Mesa, Peoria and Tempe, Arizona; one center in Rockledge, Florida; and one center in Las Cruces, New Mexico. Excell operators at these centers handle more than 1,000,000 calls daily. Excell Global Services, Inc., the parent company of Excell Agent Services has multiple customer service and transaction based call center locations in the United States, Canada, England, Scotland and Australia. Excell Agent Services was founded in 1994. For employment information for Excell Agent Services in the Rockledge area, call 407/638-1350 or visit us on the web at www.excellagent.com.