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The Journal for Quality and Participation
Latest Issue:
10/01/2009
In This Issue
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1. It's About People
As we were preparing for this special issue on "Quality in Government," I was reminded of writer Jane Auer Bowles' famous quotation, "It may be ... (PERIODICAL ARTICLE)
2. Fast Government: Increasing Our Capacity to Do More Good
HEADNOTE Improving the processes of government isn't about motivating and controlling nonproductive workers; it's about eliminating the wasted time between the real work tasks-just like ... (PERIODICAL ARTICLE)
3. We Don't Make Widgets: Overcoming the Myths That Keep Government From...
We Don't Make Widgets: Overcoming the Myths That Keep Government From Radically Improving Publisher: Governing Books ISBN: 978-0-87289-480-8 Format/Length: Softcover/124 pages Price: $24.95 IMAGE PHOTOGRAPH ... (PERIODICAL ARTICLE)
4. Who Are We Serving Really? A Look at the Customer of the Federal Government
HEADNOTE Do governments have customers? It depends on your perspective and definition of the term. IMAGE PHOTOGRAPH 1 In April 2008, the Federal Aviation Administration ... (PERIODICAL ARTICLE)
5. Beginning the Journey Toward Baldrige
HEADNOTE Thoughts and experiences of educators related to quality and change In 1999, the Baldrige National Quality Program expanded to allow educational organizations to participate. (PERIODICAL ARTICLE)
6. Another View of Quality in Government
IMAGE PHOTOGRAPH 1 Mark Miloscia represents the people of Washington state's 30th legislative district; he'also is a member of ASQ, a Washington State Quality Award ... (PERIODICAL ARTICLE)
7. Governance as a Form of Social Responsibility
HEADNOTE Acting responsibly with a focus on the future Although much of the public discussion on social responsibility revolves around the environment and "green" initiatives, ... (PERIODICAL ARTICLE)
8. The Importance of Good Governance to the ASQ Board
HEADNOTE Governance is present in every organization, not just the public sector. Here's how ASQ is working to maintain the highest standards. IMAGE PHOTOGRAPH 1 ... (PERIODICAL ARTICLE)
9. Quality of Working Life at the United States Post Office: Curse or Blessing?
HEADNOTE What happens when a government agency's services face a dramatically changing environment? How can successful involvement programs be leveraged to generate even greater bottom-line ... (PERIODICAL ARTICLE)
10. TQM and the Government: The Importance of Leadership and Personal...
IMAGE PHOTOGRAPH 1 In the past decade, the government, including the judicial system, has looked to the private sector for improvement methods. The government has ... (PERIODICAL ARTICLE) | |
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1-10 (of 15) related articles
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1-10 (of 15) related articles
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