Journal of Performance Management

Introduction Building customer loyalty and "wallet share" are obviously critical strategic imperatives for financial institutions. Studies have shown...

HEADNOTE Executive Summary Confronted with overwhelming data and complexity, many banking leaders have lost strategic purpose and focus....

HEADNOTE ABSTRACT Strong competition forces banks to adopt new technologies to redesign business processes, improve products and services,...

HEADNOTE Executive Summary: It is time to evaluate fair value accounting objectively by returning to the conceptual roots...

THE ORGANIZATION The Association for Management Information in Financial Services (AMIfe) is the preeminent organization for management information...