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Journal of Performance Management: 20070501

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1. The Key to Successful CRM in Financial Services
Introduction Building customer loyalty and "wallet share" are obviously critical strategic imperatives for financial institutions. Studies have shown that a 5% increase in customer retention ...
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2. Prologue
THE ORGANIZATION The Association for Management Information in Financial Services (AMI fe) is the preeminent organization for management information professionals in the financial services industry.
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3. Core Depostit Retention: Transparency and Accountability via Flow of Funds
Portfolio growth is the single most important revenue driver in our industry, yet achieving transparency of performance metrics and accountability for portfolio management has always ...
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4. Best Practices - Treasury Services
Recent developments in the Financial Services' industry, such as spread compression and an inverted yield curve environment, continue to put pressure and renewed emphasis on ...
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5. Capacity-based Costing in Banking
INTRODUCTION In today's competitive business environment, there is increasing pressure to squeeze every bit of profit out of existing infrastructures and resources. To do this ...
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