Centers for Medicare & Medicaid Services Integrate Legacy Systems with Siebel eBusiness...

Business Editors

ATLANTA--(BUSINESS WIRE)--June 18, 2002

Jacada Integrator Integrates Siebel eHealthcare 7

with Core Mainframe Functionality

Jacada Ltd. (Nasdaq: JCDA) today announced that AdminaStar Federal, a Medicare contractor, has selected Jacada Integrator

By using Jacada Integrator to provide connectivity between CMS' six IBM mainframe computing systems and 19 data centers into Siebel eHealthcare 7, CMS is improving communications between the agency, its 40 million beneficiaries, more than one million healthcare providers, and other stakeholders. Currently, CMS' call center representatives must access multiple applications to service customer-specific inquiries. In July, CMS will begin to roll out Siebel eHealthcare 7 in combination with Jacada Integrator to more than 70 of its call centers nationwide to provide representatives with a single, unified application that accesses all of the systems necessary to handle customer service needs. When the rollout is complete, more than 40,000,000 calls per year will be handled by the new integrated desktop.

Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel eHealthcare 7 enables healthcare organizations to successfully manage member, provider, employer group, and agent/broker relationships throughout their entire life cycle and across all touchpoints. Siebel eHealthcare 7 offers robust health insurance functionality that enables customers, partners, and employees to access one common set of information including policy, eligibility, benefits, billing, and claims status as well as track all interactions across the ecosystem.

With complete access to all data systems, customer service representatives will be able to more quickly and accurately service caller requests, thereby enhancing customer satisfaction. By providing a single point of access to multiple, complex information sources, CMS will ensure consistent adherence to policies across all of the contact centers managed.

"Our goal is to provide callers with information that is accurate, reliable, and understandable. In support of this goal we are making many enhancements to our call center infrastructure and the way we manage our call centers. By implementing a standardized desktop application, we are taking the first of many steps that will result in measurable improvements to the customer service we provide to our callers," said Mary Agnes Laureno, Director of Beneficiary Information Services Group at CMS.

"Jacada Integrator is the leading solution for integrating Siebel eBusiness Applications with host-based legacy applications," said Peter Fausel, President of Jacada Inc. "Our more than 30 joint customers gain a tremendous advantage because they can fast-path their implementation with Jacada Integrator for Siebel eBusiness Applications, achieving rapid integration. We are pleased that AdminaStar Federal and the Centers for Medicare & Medicaid Services recognized the tremendous value of Jacada Integrator and its proven success with Siebel eBusiness Applications."

About Jacada Integrator - Jacada Integrator enhances the access between Siebel eBusiness Applications and the core legacy applications that handle the vast majority of organizations' transactional processing. By bridging the gap between old and new data, the combined solution enables organizations to respond easily to market changes in today's fast-moving economy, while dramatically reducing the costs associated with acquiring, servicing, and supporting customers. Jacada Integrator's XML Gateway integration solution provides Siebel Systems' customers with access to back office systems in the fastest possible timeframe.

About Jacada - Jacada Ltd. is the leading provider of legacy integration and web-enablement solutions that address the need for extending and integrating legacy systems, automating enterprise workflow, and delivering a universal user interface for new and existing applications. Jacada solutions are in use today at major corporations and government organizations such as AIG, Bank of America, Caterpillar, Delta Air Lines, The Federal Reserve Bank, Porsche Cars North America, Prudential Insurance Company of America, and the US Department of Interior. Jacada operates globally with headquarters in Atlanta, Georgia; Herzliya, Israel; and London, England. Jacada can be reached at www.jacada.com or at 1-800-773-9574.

This news release may contain forward-looking statements that are made pursuant to the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements involve risks and uncertainties, and actual results may differ substantially from these statements. For a more complete disclosure of these risk factors, please refer to the company's quarterly Form 10-Q and Form 10-K filings with the Securities and Exchange Commission.

Siebel Systems is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.