AdvancePCS' Response to Yesterday's Tragic Events.

Health/Medical Writers

IRVING, Texas--(BW HealthWire)--Sept. 12, 2001

AdvancePCS (Nasdaq: ADVP), the nation's largest prescription benefit management company, assures clients of responsive services to the 75 million members who depend on AdvancePCS for receiving their prescription

"All of us at AdvancePCS mourn the tragic loss of life and grieve for those who have been affected by yesterday's terrible events," said David D. Halbert, AdvancePCS chairman and chief executive officer. "As a health care company, we are resolved to remain focused on providing service at a time when our clients and their members need us the most."

AdvancePCS is experienced in managing through logistical disruptions and has implemented its protocols to work with members to get needed prescriptions most efficiently. The company is continuing to process mail service prescription orders and retail pharmacy claims as usual.

All of the company's call centers are operating and continuing to work through inquiries from health plan members, retail pharmacists and health plan clients regarding prescription orders and other issues that may be related to the recent events.

However, because of the impact this tragedy has had on the country's transportation system, members may experience some delays in receiving mail service medications.

"We can assure health plan members that we are doing all we can to expedite their prescription orders," noted Halbert. "We are working closely with the U.S. Postal Service, UPS and Federal Express to minimize any delays."

AdvancePCS is the nation's largest independent provider of health improvement services, touching the lives of more than 75 million health plan members and managing more than $21 billion in annual prescription drug spending. The company offers health plans a wide range of health improvement products and services designed to improve the quality of care delivered to health plan members.