For insurance carriers, the stakes related to security breaches are through the roof. Liability, reputation and lost-revenue issues notwithstanding, more and more policyholders are demanding accountability.
A number of well-publicized surveys confirm that one in five Americans has already been victimized by identify theft. And since American insurance corporations are not required to inform their customers where their personal information is stored (at the carrier, agent, outsourced or offshore facility), consumers report feeling less in control than ever.