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Issue Date:
07/01/2005
In This Issue
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1. CUSTOMER SERVICE
HEADNOTE The idea that investment in enhanced customer service - when correctly implemented - can make a positive impact on insurance providers' bottom line is ... (PERIODICAL ARTICLE)
2. O'Brien to be new GHL group CEO
Rory O'Brien is to join Caribbean based financial services company Guardian Holdings in September 2005 as CEO-designate, and will assume the role of group CEO ... (PERIODICAL ARTICLE)
3. BUYER'S MARKET
HEADNOTE "In sure and certain hope...." Contract certainty in complex risks has become a major issue for the regulator, yet the insurance industry record in ... (PERIODICAL ARTICLE)
4. Pillow talk
One of the joys of getting out and about in our industry is that it's always a pleasant surprise to see a familiar face at ... (PERIODICAL ARTICLE)
5. Grumpy Old Men
HEADNOTE Queuing among the oldies at the Cream Reunion concert at the Royal Albert Hall in the company of a small select bunch of insurance ... (PERIODICAL ARTICLE)
6. Brokers' Monthly Networking Dinner
Come one - come all! Following last year's successful precursor of this very convivial event, I was happy to deal with a few after-the-event grumbles ... (PERIODICAL ARTICLE)
7. Pick yourself up
It was one of those unhappy moments that life threw out in 2003 when Zenith's Nikki Acott suffered some nasty spinal injuries in a skiing ... (PERIODICAL ARTICLE)
8. THE LAW AND YOUR CLIENT
IMAGE PHOTOGRAPH 1 Happy holiday? Unhappy holiday experiences and a landlord deposit problem feature in this month's look at your client and their legal problems ... (PERIODICAL ARTICLE)
9. FACULTY OF INSURANCE BROKING
HEADNOTE Challenging times The first anniversary of the launch of the Faculty of Insurance Broking is imminent, so how has the organisation fared in its ... (PERIODICAL ARTICLE)
10. MARKET WATCH
HEADNOTE Debbie Clinton of Norwich Union comments on the latest developments in the UK commercial marketplace IMAGE PHOTOGRAPH 1 Construction Fear of heights? If so, ... (PERIODICAL ARTICLE) | |
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1-10 (of 22) related articles
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1-10 (of 22) related articles
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