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Residential Credit Solutions, a residential mortgage loan service provider, is enhancing its contact center infrastructure by implementing Asterisk Software's Business Edition IP PBX across its corporate headquarters in Ft. Worth, Texas, and its future regional office in Los Angeles. The company will interoperate the product with its unified IP contact center platform, Aspect EnsemblePro, to manage its collections and customer service interactions. "Implementing the open source VoIP capabilities of Asterisk Business Edition gives us dollar savings that will enable us to invest elsewhere in the business, allowing the company to provide a better customer experience," says Mark Rogers, executive vice president at Residential Credit Solutions.

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