* According to a recent RightNow Technologies survey of 2,551 people conducted by Harris Interactive, 85 percent of respondents revealed that they've had customer experiences so dreadful that they've yelled, cursed, hit and broken things, gotten headaches, felt their chests tighten, and even cried. (RightNow conducted the analysis of the data.) Only 3 percent of respondents noted that they have never had a negative experience with a company.

* Paid search marketing spending will experience substantial growth in the next few years, jumping from $6.5 billion in 2006 to $11.1 billion in 2011, according to "U.S. Paid Search Forecast," a report by Jupiter Research. Search marketing claims the largest percentage of companies' online advertising budgets, at 40 percent.

* Twenty-two percent of U.S. adults contend that in the past three years a business, government agency, or other organization notified them that the organization had lost, had stolen, or otherwise improperly disclosed their personal information, translating into about 49 million adults, according to Harris Interactive.