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Working Backwards to Create a Great Customer Experience
Want to turn your customers into committed partners? John Jantsch explains how.
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10 Inspiring Small Business Office Views
These 10 business owners enjoy awesome views the rest of us can only dream of.
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Your Credit Score: You Ain't Seen Nothin' Yet
The emerging "super credit score" and what it means for your ability to borrow.
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Consumer Electronics Show Means Business
There's no such thing as "consumer" electronics anymore, reports Harry McCracken from CES 2012.
Business Glossary
misappropriation of an individual's identifying information with the intent to commit fraud. An individual who knowingly uses another person's Social Security number or driver's license or other personal identifying data to open fraudulent bank accounts or apply for fraudulent loans is committing identity theft. In a common version, called account takeover theft, the thief uses the information to access existing accounts. Computerized records and the ability to transact business anonymously over the Internet have contributed greatly to the rise of identity theft crimes since the late 1990s.

