Receptionist

Position Description

Date : _______________

Job Title : Receptionist/Information Clerk

Employment Status :

Regular

q

Employee : [NAME OF EMPLOYEE, WHEN POSITION IS FILLED]

Temporary

q

Full-time

q

Department : [NAME OF DEPARTMENT, IF APPLICABLE]

Part-time

q

Intern

q

Supervisor’s Name/Title : [NAME OF MANAGER OR SUPERVISOR]

Exempt q     Non-exempt q

Regular hours worked : [NUMBER OF HOURS POSITION IS FILLED IN A TYPICAL WEEK, NOT INCLUDING OVERTIME]/wk

Schedule :

DAY

[START TIME]      [END TIME]

MO

[START TIME]      [END TIME]

Compensation Range : $_______ to $__________ per [HOUR OR YEAR]

TU

[START TIME]      [END TIME]

W

[START TIME]      [END TIME]

TH

[START TIME]      [END TIME]

F

[START TIME]      [END TIME]

SA

[START TIME]      [END TIME]

SU

[START TIME]      [END TIME]

Position Description & Requirements : [SELECT ALL THAT APPLY, ADD OTHERS AS NECESSARY]

TASKS

• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Receive payment and record receipts for services.
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents....

KNOWLEDGE

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology....