Performix Technologies, a provider of enterprise performance management software, recently announced the launch of Emvolve Real Time, the company's new solution for delivering performance information in real time directly to the desktops of executives. Emvolve Real Time was designed to give managers real time operational visibility and control of their contact center's performance, across multiple sites and multiple functions. Integrating critical information from existing systems within the contact center, the solution delivers performance results directly to the desktops of contact center executives, using visual graphics and dashboards. Emvolve Real Time can enable executives to get instant access to a cockpit view of their business where they can review the key performance metrics. The solution provides instant information that enables real-time problem resolution, which can result in optimum contact center performance. Emvolve Real Time automatically alerts executives when performance results drop below pre-defined performance levels, by triggering automatic messages to e-mail or mobile communication devices, enabling executives to keep current with performance, regardless of their location. The solution builds on the alert concept by also enabling hi-directional triggers which can automatically prompt a thirdparty system into action based on real time contact center performance. For example, if the number of calls in queue escalates, Emvolve Real Time can trigger a contact center's automatic call distributor to begin directing calls to contact center supervisors to ensure the demand is met and service levels are maintained. Emvolve Real Time enhances Performix Technologies' core solution, Emvolve Performance Manager, by ensuring that all contact center employees, from agent to executive, have access to the performance information they need to drive business success.

www.performixtechnologies.com/877-637-3063