Treat your people like dogs

If you took some random business owners and managers to lunch and asked them about the problems they have with employees, the lunch could very well turn into dinner and drinks and go long into the night. The complaints are usually about how owners give and give, while all employees do is take a mile every time they're given an inch. And no matter how many magazines and books you read, or how many conventions you attend, when the rubber meets the road, you just have to yell at people to get them motivated.

A view from the other side of the one-way mirror would show another reflection of the workplace. If you asked employees, you would find that they rarely make all the mistakes owners say they do. They give their best every day. In fact, they give and give with no rewards. All the boss does is yell about mistakes. They never get complimented. And they're positive that the boss created the mistake in the first place.