PAMELA ALTESE: I've been with Gadabout for 14 years.

HATTIE: So what do you like about being here?

PAMELA: Oh, gosh, a lot. Gadabout is like a family. You know, it's like it's nice that we're all very connected and, you know, bonded to each other. And we all help each other out.

HATTIE: (Voiceover) Pam is a new American hero: 225 jobs, $11 million in sales. How did she do it? She's your neighbor next door who mastered the art of team building.

JENNIFER: Pam builds things as a team. This whole company is probably a team, so the office naturally falls into that everybody's always bouncing everything off of everybody. Our marketing ideas come up probably through excitement. And I think that we're all really encouraged to have ideas.

PAM: If you feel good about where you work, you feel good about what you do, you feel good about who you are, you can be successful at anything you do because then you have the ability to be an excellent service provider. You really care about the client because someone cares about you. We have a number of programs in place that we've worked on over the years to create a culture by which anyone who works with Gadabout, hopefully, feels safe and calm and confident in not only what they do, but who they are because every individual is of great importance to this company.

HATTIE: Tell me why you think working here is unique.

Unidentified Woman #2: There's many benefits: Pam, number one, of course; all your other co-workers. They're trained, they're knowledgeable.

HATTIE: So you feel you're working with the best of breed.

Unidentified Woman #2: Yes, absolutely.

HATTIE: And that makes you probably feel proud.

Unidentified Woman #2: Yes.

HATTIE: So many people feel their lives are different. I mean, that's just, like, something huge to say about a workplace.

Unidentified Woman #3: Oh, definitely.

Unidentified Woman #2: Well, it's one place you can count on in your life.