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Performance Management

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Setting Up a Performance Management System
A performance management system should provide employees with the following four basic benefits:
article
Making Performance Appraisals Work
There is a growing debate about the appraisal process and the utility of appraisal systems for evaluating employees.The...
article
Striking the Balance in Performance Reviews
Well-written, thoughtful reviews can give confidence to employees to strive to do better, as well as improve communications...
article
Tips on Documentation of Employee Performance and Conduct
Managing people is one of the most time-consuming and difficult aspects of any job. Whether you have one...
article
Performance Reviews: A Guide for Managers
When conducting employee performance reviews, use these simple but effective tactics to help minimize your employees' anxiety and...
article
The Benefits of Employee Self-Reviews
Employee self-reviews are a new and viable alternative to the traditional performance review, and are becoming more and...
article
E-Mail Etiquette
As email becomes more and more prevalent in the business world, it's crucial to know the dos and...
article
Establish a Fair and Accurate Employee Review System
Follow these ten guidelines for streamlining and optimizing your employee performance reviews.
article
How to Keep Employees from Surfing the Internet
Internet surfing may seem like a harmless hobby, but when it takes place on company time, it can...
article
The Case for Documenting Performance Issues
Many employers are not rigorous enough about documenting employee performance issues. Then, when the employer decides it would...
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Increase Productivity: Ask for Employee Ideas
Host Hattie Bryant of Small Business School interviews Marty Edelston of Boardroom, publisher of a large subscription-based newsletter based in Stamford, Connecticut.
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International Customer Service Association
Customer service professionals in public and private sectors united to develop the theory and understanding of customer service and management. Goals are to: promote professional development; standardize terminology and phrases; ...

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