Employee Incentives

Most of us have had, at some point in our careers, an opportunity to leave one job for another. At this point, there are usually two scenarios. The first is that your current...

If you want to become famous for great customer service experiences day in and day out, what are the key elements on which you need to focus? Let's define "customer service experience" as...

Hey "A" - You emailed me a question, but then your email address did not work. So here is a sanitized version of your question and my response. Moral: Yes, I do...

my3cents.com is a Web site where customers can go to complain. In reading several dozen complaints about a variety of professions (I skipped airlines-there were too many) the common thread running through...

With more than four decades of experience in the business arena, James P. Sargen, currently CEO of both http://www.triactiveamerica.com and http://www.triactivekids.com , advises keeping your profile "light and lean, and that means not...

Even companies offering great customer service receive complaints. You know you are going to receive them. I believe that all companies, large and small, should have a customer complaint process (also called a...

"You´re about to have the worst month in the history of the dealership. It´s just around the corner"?¦ and there´s not much you can do to stop it. "And remember that these last...

How many employers out there realize that employee absenteeism is directly related to low employee morale? It would pay for employers to take a serious look at this issue because according to the...

Every Thursday my Toastmasters club meets for breakfast in the back room of a local pancake house. There are about 15 of us who show up, many of us in sales. Sonia, our...

I was not too pleased when I saw this article from Chief Learning Officer that cites the strategies that companies rely on to attract and retain talent. From the article: "Eighty percent...

It is time for me to open a can of worms. I can´t help myself. I was reading a thought provoking column in the latest issue of Workforce Performance Solutions by Harold Stolovitch,...

Ten Ways to Avoid Spending Money Unnecessarily "Here are ten ways to avoid spending money unnecessarily. 1. Develop a budget for each department. 2. Develop a list of what employees are allowed...

Ten Ways to Avoid Spending Money Unnecessarily : "Here are ten ways to avoid spending money unnecessarily." 1. Develop a budget for each department. 2. Develop a list of what employees are...