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Business Class: Etiquette Essentials for Success at Work

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What do you do when you are on a business lunch with a client, and you bite into a tough piece of meat unexpectedly? Are you aware of the term "techno-etiquette"?

If you consider yourself business savvy but struggled to answer either of these questions, don't panic. Just pick up a copy of Business Class: Etiquette Essentials for Success at Work. ABWA member Jacqueline Whitmore, founder of The Protocol School of Palm Beach, refreshes our memories on the importance of using good manners, and provides us fresh examples of courtesy for the technology age we live in. She touches on hot points such as cell phone and e-mail etiquette, effective listening, and the power of positive "thanking." Also, if you are in the market for a new job, this is an excellent resource for knowing how to present yourself properly during an interview.

Jacqueline is an international etiquette expert and the cell phone etiquette spokesperson for Sprint. She has been a member of the ABWA Northern Palm Beach Chapter for six years. Business Class: Etiquette Essentials for Success at Work is available now in bookstores.

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