Letters to the Editor.

Make incompetents competent

Enjoyed Jane Gaboury's editorial about being as different from each other on the inside as we are on the outside ("Thinking eye to eye," February). I believe most of us at one time or another have used our own criteria besides textbooks for determining if a person was an introvert, an extrovert, or neither.

After a few years in management consulting and finding myself in the unfavorable position of misjudging the attributes of client personnel, I threw away my textbooks on the subject and relied on verified experiences.