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Key factors for determining student satisfaction in online courses.

By Bolliger, Doris U.; Martindale, Trey
Publication: International Journal on E-Learning
Date: Thursday, January 1 2004

Many higher education institutions are either offering online courses or are planning such initiatives. Critics argue that college and university administrators are forcing online courses upon students and professors as cost-saving measures, and at some universities students have expressed discontentment with online course initiatives (Jaffee, 1998; Noble, 1998). Others are wondering aloud if online courses are in fact the answer to challenges such as rapid tuition increases and a changing student body (Feenberg, 1999; Hara & Kling, 2000; Rahm & Reed, 1998).

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