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Back-office comes calling.(Florida Overview: 1999 Economic Yearbook)(includes related articles...

By Booker, Stacie Kress
Publication: Florida Trend
Date: Thursday, April 1 1999

Forget the I-4 corridor initiative and the drive to transform the region into a "Silicon Alley." The real business boom in Tampa is the explosion of back-office jobs. With 193,000 claims-processing and call center employees, Tampa employs more back-office workers than Jacksonville (65,000) and Orlando (84,000) combined. Job growth in this industry has been extremely strong. The business-services sector, largely driven by back-office operations, accounted for 21,000 new jobs in 1998, amounting to a phenomenal 12.2 % growth rate. More back offices are coming: General Motors will ope

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