GovConnect Partners with Broward County Florida toImplement a New Consumer-Friendly Call Center.

Business/Technology Editors

CINCINNATI, Ohio--(BUSINESS WIRE)--Nov. 6, 2000

GovConnect upgrades the Broward County Clerk of Courts IVR

systems with an efficient end-to-end solution

GovConnect(TM), Inc., a leading provider of e-government solutions and consulting

services, announced today that it has partnered with Florida's Broward County Clerk of Courts to provide the agency with a state-of-the-art Interactive Voice Response (IVR) system. The new technology will replace Broward County's current public access phone systems with a sophisticated voice response platform. This will allow citizens to reach the Clerk's Office 7 days a week, 24 hours a day. GovConnect's IVR system is one component of their overall AccessNet(TM) product, the company's multi-access call center solution. AccessNet supports public access and transaction processing via telephone, Internet, automated e-mail, and integrated Fax services. The Broward County installation has the capability to process thousands of incoming calls daily, meeting Broward County's current and future needs in a call center solution.

With a staff of 655 employees, the Broward County Clerk's Office is responsible for maintaining court records and files, attending trials and hearings, collecting fines and fees, and assisting both the judiciary and public sectors. Headquartered in Fort Lauderdale with satellite offices in Deerfield, Plantation and Hollywood, Florida, the offices serve a 1,197 square mile region of South Florida with a population of 1.3 million. The new IVR system will enable the Clerk's Office to streamline operations by combining several outdated systems into one central solution. This solution incorporates a new Broward County Clerk of Court's Consumer Information Guide, and the ability to check on the status of a citation or case, and pay a fine or ticket. It will also allow for the exponential growth expected in the coming years and improve customer service at the Clerk's Office.

Through the GovConnect partnership, the Broward County Clerk's Office will be given an effective turnkey solution to their problems. GovConnect will replace the agency's previous phone system with a 24 hours a day, 7 days a week, Windows NT Automated Voice Response system that has the capacity to handle 48 simultaneous calls. This system will enable communication between multiple host computers as well as provide access to the State of Florida's drivers' license systems. This will enable eligible citizens to reinstate their suspended licenses over the phone. GovConnect will also develop a phone center architecture to allow a live operator to answer calls during business hours and then switch to automated call processing after hours. With this new structure in place, Broward County Clerk's Office expects to have the ability to field more than 3,600 daily business calls, 20% more than current load, without resulting in busy signals or interruptions.

"We are very excited about being selected to enhance the Broward County's quality of customer service and position them well for future growth," said David Sweetser, Chief Operating Officer of GovConnect. "With the installation of GovConnect's IVR technology, Broward County will not only offer their constituents the most effective and efficient end-to-end call center solution possible, but will allow individuals and businesses to conduct business with the Clerk's Office any time of day."

About GovConnect

With 22 years of experience, GovConnect is a leading provider of electronic access solutions for government agencies from strategy to implementation. Through an installed base of electronic solutions in over 40 states, GovConnect has helped governments automate and process nearly 100 million transactions and collect over $20 billion in revenues - this represents over 500 years of time if handled by the traditional paper and walk-in service methods. The GovConnect consulting arm assists clients with strategy planning, project management, systems design, IT services procurement support, service delivery re-engineering, project management, and quality assurance. GovConnect provides consulting services in 22 states including, California, New York, Michigan and Texas. GovConnect is based in Cincinnati, Ohio with offices in Indianapolis, Indiana and Waltham, Massachusetts, as well as project offices in various locations. The company is a wholly owned subsidiary of Renaissance Worldwide, Inc. (NASDAQ: REGI). More information can be found at http://www.govconnect.com

About Renaissance Worldwide

Renaissance Worldwide, Inc. is a global business and technology consulting firm that provides focused solutions for breakthrough performance. Through its core service offerings Renaissance delivers best-in-class services to Fortune 1000 and public sector clients by following its proven Concept-to-Completion delivery model, designed to optimize time to return on investment and minimize risk throughout the project life cycle. Founded in 1986, the company currently has approximately 4,700 professionals in approximately 60 offices, located in principal cities throughout North America, Europe, and Asia-Pacific. Visit Renaissance on the Web: http://www.rens.com.

This press release contains forward-looking statements. These forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from those indicated by such forward-looking statements, including our ability to execute an effective growth strategy, our ability to attract sufficient financing, rapid technological changes in the industry, our ability to manage increasingly complex third-party relationships, ability to attract and retain qualified personnel, as well as certain factors discussed in Renaissance Worldwide's Annual Report of Form 10-K, filed on March 24, 2000, and our other filings with the Securities and Exchange Commission. GovConnect(TM) is a trademark of GovConnect, Inc. Renaissance(TM), Renaissance Worldwide(TM), and Concept-To-Completion(R) are trademarks of Renaissance Worldwide, Inc. All other products and company names should be considered trademarks of their respective companies.