Fairfax County Selects ACE*COMM's NetPlus for Telecommunications Cost Management.

Business Editors/High-Tech Writers

GAITHERSBURG, Md.--(BUSINESS WIRE)--Nov. 20, 2003

One of Nation's Largest Counties Turns to NetPlus(R) for Key Performance and Cost Management Applications

ACE*COMM Corporation (NASDAQ:ACEC), a global provider of advanced operations

support systems (OSS) solutions for communications networks, today announced its NetPlus(R) EOSS solution has been selected by Fairfax County in Virginia to replace an existing legacy system. Fairfax County is one of the largest counties in the US and the most populous jurisdiction in both Virginia and the Washington metropolitan area. The County's telecommunications network consists of more than 37 geographically dispersed switches.

Fairfax County realized that the immediate challenge to providing better service to its constituents was to improve telecommunications services, control the costs of those services, and better manage the performance of its vendors and service providers.

In an environment where county governments are more concerned than ever about the security, reliability, and efficiency of their communications networks, Fairfax County has taken steps to initiate aggressive cost management practices. Supported by leading edge technology - ACE*COMM'S NetPlus(R) - Fairfax County will effectively realize greater value from its telecommunications network and improve services by streamlining the flow of critical operations information.

"Communications cost management strategies are as important to the public sector as they are to the commercial sector. Fairfax County is an excellent example of how local government can implement an effective communications cost management strategy and system to ensure that their network provides more accountable measures of success, thus providing better cost and performance management," said Ben Gray, Vice President of Enterprise OSS solutions at ACE*COMM. "NetPlus(R) EOSS will put Fairfax County on track for continuous communications performance improvement across all departments, which ultimately means reducing costs while improving the overall quality of communications service."

Research indicates that up to 35 percent of organizational telecommunications costs can be saved by effective telecommunications management. ACE*COMM's NetPlus(R) EOSS provides a comprehensive platform for managing the telecommunications infrastructure, using a single-image database and full management functionality. It provides a real-time unified view of all telecommunications assets as well as performance and cost metrics. It also simplifies and automates routine tasks. The result is direct cost savings due to more efficient labor utilization and improved information flows because fragmented telecommunications assets and processes are unified by a single, flexible, user-defined enterprise solution.

About ACE*COMM

ACE*COMM is a global provider of advanced Convergent Mediation(TM) products and Enterprise Telemanagement software applications. ACE*COMM's solutions are employed in wired and wireless networks that deliver voice, data, mixed media and Internet communications. Their proven technology provides the ability to capture, secure, validate, and enhance data from multiple networks. These operations are performed interactively with a data warehouse, and processed information is distributed in near real-time, to all types of carrier OSS (Operations Support Systems) and BSS (Business Support Systems). Solutions are matched to each customer's business environment. They provide the analytical tools required to extract knowledge from operating networks - knowledge our customers use to generate more revenue, reduce costs, accelerate time-to-market for new services, and deliver more effective customer support.

For more than 20 years, ACE*COMM technology has been effectively deployed in over 3500 installations in more than 65 countries world-wide - including over 100 installations in China - enabling the success of customers and partners such as AT&T, Cisco, Marconi, Motorola, Alcatel, General Dynamics, TRW, Unisys and Siemens. ACE*COMM is a registered ISO 9001 quality standard company. For more information, visit www.acecomm.com.

ACE*COMM, NetPlus, the ACE*COMM logo and N*VISION are registered trademarks, and Convergent Mediation is a trademark of ACE*COMM Corporation.

Except for historical information, the matters discussed in this news release include forward-looking statements that are subject to certain risks and uncertainties that could cause the actual results to differ materially from those projected, including, but not limited to: the failure of anticipated demand to materialise, delays or cancellations of orders due to various factors, including business and economic conditions in the U.S. and foreign countries; industry-wide slowdowns, any limitations on customers' financial resources, the continued convergence of voice and data networks, the continuing success of the Company's strategic alliances for product development and marketing, customer purchasing and budgetary patterns or lack thereof; pricing pressures and the impact of competitive products; the timely development and acceptance of new products; the Company's ability to adequately support its operations, and other risks detailed from time to time in the Company's Report on Form 10-Q and other reports filed with the Securities Exchange Commission.