Three Keys to Change

HEADNOTE

VIEWPOINT

HEADNOTE

Reform efforts can't get off the ground without a clear cause, supporters and a plan.

As comptroller

general, I have worked with others to make the Government Accountability Office a model federal agency by transforming its organization and operations to address the challenges and opportunities of the 21st century. In other presidentially appointed posts, including public trustee for Social security and Medicare, I have seen the federal government falter in its attempts at major public policy reforms in those areas.

The process one employs to advance major initiatives is critical. Based on my experience, three key elements maximize the chances for success.

* PRINCIPLES. Before leaders can achieve major internal or external changes, they need to make a clear and compelling case that the status quo is unacceptable and unsustainable. But that's not enough. Leaders also must provide a set of clear, comprehensive and compelling principles to frame the debate and help others understand the overall direction and objectives.