These are not happy times at the Social Security Administration. In a recent survey of more than 2,000 field managers at the agency, more than 90 percent said downsizing has hurt training, caused burnout and strained resources. Additionally, the managers said job cuts have hurt work quality. Between
The survey was conducted by the National Council of Social Security Management Associations, an umbrella group that represents 10 employee organizations.
IMAGE GRAPH 6Headquarters Out of Touch
Burning Out
Strained Resources