Government Executive

Issue Date: 06/01/2000

In This Issue

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1. Lost in the swamps HEADNOTE the Last Word HEADNOTE The government's organizational chart serves more to exhaust heroes than to generate innovation. Lost in the pile of bills awaiting ... (PERIODICAL ARTICLE) 2. Defending public service Astute executives at top publishing houses have a keen scent for blood. Like personal injury lawyers, they move in quickly when disaster strikes. The Clinton ... (PERIODICAL ARTICLE) 3. Keep on measuring customer satisfaction In his column, "The Last Word," Paul Light argued that the federal government's recent customer satisfaction survey was unnecessary ( "Which Customer Is Right?" February). (PERIODICAL ARTICLE) 4. Logical Logistics HEADNOTE Logistics is the business of getting the right tools to the right people at the right time. Jacques S. Gansler, undersecretary of Defense for ... (PERIODICAL ARTICLE) 5. Small business gets lost in big picture HEADNOTE Federal Marketplace Federal acquisition reforms in the past several years have hurt small business. But it's not the reforms, per se, that are at ... (PERIODICAL ARTICLE) 6. Investing in people Understanding change has been of interest to all types of analysts, from historians postulating the causes of revolution, to management gurus seeking formulas for business ... (PERIODICAL ARTICLE) 7. Breaking down travel barriers Call to confirm the plane and hotel reservations. Arrange for someone to bring in the mail and feed the cats. Get to the !airport with ... (PERIODICAL ARTICLE) 8. Job satisfaction has market value HEADNOTE Employees who are told what constitutes good performance are more productive. What can you show employees if you can't show them the money? The ... (PERIODICAL ARTICLE) 9. Sometimes all is not lost HEADNOTE SERVICE Sometimes All Is Not Lost Computer cataclysms occur more often than technical staffs and users would like to admit, and computers sometimes need ... (PERIODICAL ARTICLE) 10. HP introduces a palm-size Jornada HEADNOTE HARDWARE HP Introduces a Palm-Size Jornada Hewlett-Packard Co. recently released a new Jomada series of handheld computers that feature familiar versions of Microsoft Corp.'s ... (PERIODICAL ARTICLE)
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