How To Ruin A Customer Relationship In One Simple Step

Very true! One of our goals in Sproutit support is to never let the customer feel like the are alone. There are some simple things to do like sending a welcome message and making sure you promptly answer their questions but going the extra step is not easy. It takes a little planning and extra resources so it is rarely done. You have encouraged me to find more ways to let our customers know we appreciate them ...

Yes ignoring is realy a terrible mistake. A customer may understand if you are in stress and you cannot pay good service but they will never be sympathetic if you are ignoring them.

Yes, I agree with the writer. I also read the 'An example of Outstanding Customer service.' It is a very nice article. Our country has also great potentials for business but we do not know how communicate well with our customers.

Out of sight, out of mind! You have to remind your customers that you are there whenever they need you. It's just like any relationship in life. You're absolutely correct - they need to hear from you sometimes!