Call center conference to focus on best practices.
Call centers are a staple for financial institutions in their quest to meet customer demands for convenience and can directly affect a bank's bottom line. ABA's Bank Call Center Conference gives you the opportunity to build a stronger, more effective call center at your bank. The conference
"A Focus on Management Strategies and Best Practices" is the theme of the conference that is being developed in collaboration with Financial Training Resources Inc. and McGladrey & Pullen, LLP. Learn how to recruit and train the right people for the center and pickup tips for creative uses of the call center channel to support sales/service delivery to discrete business lines and develop best practices for improve staff performance.
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